Ordering & Minimums
How do I get started?
Getting started is easy! Submit our project inquiry form with your artwork (if available), apparel preferences, quantities, and any important deadlines. We'll review your project, recommend the best decoration method, and provide a custom quote.
How much does custom apparel printing cost?
Every project is quoted individually. Pricing depends on factors such as the garment you choose, quantity ordered, number of print locations, ink colors, embroidery stitch count, and artwork requirements. Because setup costs are spread across more garments, larger orders typically have a lower cost per piece.
Is there a minimum order quantity?
Minimum order requirements vary by product and decoration method. Due to the manual setup involved in creating custom screens, screen printing requires a minimum of 12 items with the same design and ink colors.
What is a screen setup fee?
A screen setup fee covers the labor and materials required to prepare your artwork for production, including creating the film positive and exposing the design onto the screen used for printing.
Can I mix apparel sizes and colors?
Yes. You can mix sizes and garment colors within the same order, provided the design and ink colors remain the same across all items. Additional charges may apply for certain sizes or garment colors depending on the product selected.
Can I provide my own apparel?
In select situations, we may be able to accommodate customer-supplied apparel; however, additional fees may apply, and we are not responsible for replacing garments due to printing errors, defects, or production-related damage. To ensure full quality control and replacement coverage, we recommend purchasing apparel through us.
Do I receive a discount when reordering the same design?
In many cases, yes. Because the screens have already been created, repeat orders often do not require a new setup fee. Pricing is typically based on the garments, printing, and any changes to the original design.
FAQs
Production & Turnaround
What is your standard turnaround time?
Turnaround times vary depending on the product, manufacturer availability, and decoration method. Most screen printing orders are completed within 1–2 weeks, while embroidery orders typically take about 2 weeks. Larger or more complex orders may require additional time.
Do you offer rush production?
Yes. Rush service is available for many projects depending on our production schedule and product availability. Contact us as early as possible if you have a deadline, and we'll do our best to accommodate your timeline.
Will I receive a proof before production?
Yes. We provide a digital proof of your artwork for approval before production begins. Production will not start until the proof has been approved.
Artwork & Design
What file types do you accept?
Our preferred file formats are AI, PDF, and EPS. If you're unsure whether your artwork is print-ready, send it to us and we'll be happy to review it.
What is vector artwork, and why is it important?
Vector artwork is created using mathematical paths rather than pixels, allowing it to be resized without losing quality.
Do you offer graphic design services?
Yes! Whether your artwork needs simple adjustments or a complete redesign, our design team can help prepare your artwork for production. Artwork charges may apply depending on the scope of the project.
Can you match my brand colors?
Yes. We can closely match most brand colors, but for the most accurate results, please provide your Pantone Matching System (PMS) colors when placing your order. Keep in mind that ink colors may appear slightly different in print than they do on a digital screen.
Is there a limit to the number of colors in a screen-printed design?
Yes. Screen printing is limited to a maximum of six ink colors per print location.
Why does printing on dark-colored shirts cost more?
Dark garments typically require additional ink and production steps to ensure colors print brightly and accurately. This extra setup and production time can increase the cost of the order.
Pickup & Shipping
Do you ship orders?
Yes. We ship throughout the United States. Shipping costs and delivery times vary based on your location and shipping method.
Do you offer local pickup?
Yes! Local pickup is available at our shop during normal business hours. We'll notify you as soon as your order is ready.
Payment & Policies
What forms of payment do you accept?
We accept all major credit cards, checks, ACH payments, and cash.
When is payment due?
In most cases, a deposit or full payment is required before production begins. Payment details will be clearly outlined in your quote.
Can I make changes after approving my proof?
Once your proof has been approved, production begins. Changes requested after approval may result in additional charges or delays, so please review your proof carefully before giving final approval.