Terms & Conditions

Orders

All orders are subject to review and approval prior to production. Once an order is approved and payment requirements are met, production will begin according to the agreed-upon schedule.

Artwork Approval

Customers are responsible for carefully reviewing all artwork proofs before approval. Approval confirms that all design elements, including spelling, colors, sizing, and placement, are correct. The company is not responsible for errors that were present in approved artwork.

Production Times

Estimated production timelines are provided for planning purposes only. While every effort is made to meet scheduled completion dates, production times may vary due to order volume, supplier availability, shipping delays, or other circumstances beyond our control.

Customer-Supplied Artwork

By submitting artwork, logos, designs, or other materials, customers represent that they have the necessary rights, permissions, or licenses to use those materials. Customers agree to indemnify and hold the company harmless from any claims related to intellectual property infringement.

Color Variations

Printed and embroidered products may vary slightly from digital proofs, mockups, computer screens, and previously produced items. Minor variations in color, placement, and garment manufacturing are considered normal and acceptable.

Garments and Materials

The company is not responsible for manufacturer defects, discontinued products, dye lot variations, sizing inconsistencies, or other issues originating from garment or product suppliers.

Customer-Supplied Products

Customers who provide their own garments or products do so at their own risk. While reasonable care will be taken during production, the company is not responsible for damage, defects, or spoilage that may occur during the decoration process.

Order Changes and Cancellations

Requests to modify or cancel an order must be submitted before production begins. Once production has started, additional charges may apply, and certain orders may not be eligible for cancellation.

Shipping and Delivery

Shipping and delivery dates are estimates only. The company is not responsible for delays caused by carriers, weather, supply chain disruptions, or other events outside its control.

Returns and Claims

Because decorated products are custom-made, returns and exchanges are generally not accepted. Any concerns regarding an order must be reported within seven (7) days of receipt. Approved issues will be reviewed and resolved at the company's discretion.

Payment

Payment terms will be outlined on the order invoice or estimate. Orders may require a deposit or full payment before production begins. Outstanding balances must be paid according to the agreed terms.

Limitation of Liability

The company's liability for any claim related to an order shall not exceed the amount paid by the customer for the affected products or services.

Acceptance of Terms

By placing an order, the customer acknowledges and agrees to these Terms & Conditions.

Updated 06/2026